Buy 1 Get 1 Free

View all

Premium & Stylish Bands

Frequently asked questions

About Our Product

Our items are made to use with your own Apple or Fitbit products. We do not sell any straps or other products authorized by the brands. We are a third-party seller.

What steps should I take if I haven’t received a confirmation email after placing my order?


Start by confirming that your payment went through. If it did, please reach out to our customer support via the contact page

How can I contact customer service if I have an issue with my order?

You can reach our customer service in the contact page or by emailing us at mydesignerstorestraps@gmail.com.

what if i want to return a product?

No problem we offer a 30 days money back guarantee.

How do I proceed if I get the wrong, missing, damaged, or defective item?


Reach out to our customer support via the contact page within 7 days of receiving your order, and include a photo or video of the issue so we can assist you quickly.

Is it possible to return or exchange a product purchased on sale or as part of a promotion?

Yes, products bought during sales or promotions are eligible for return or exchange following our regular return policy.

What should I do if my payment is declined?


If your payment doesn't go through, please verify your card information, make sure you have enough funds, and check with your bank for any account restrictions. If the problem continues, feel free to reach out to our support team for help

What steps should I take if my order hasn’t been delivered within the expected timeframe?

If your order is delayed, please check the tracking information or contact customer support for further assistance.